The more you collect, the more benefits you unlock.
Your Level
·
Frequently Asked Questions
How can I join the Premium Club?
Just create an account. Once you’ve signed up, you’ll earn points with every interaction, activity, and account action.
How can I collect Tree Rings?
You earn Tree Rings when you register, make a purchase, invite friends, celebrate your birthday, and more. Here you’ll find all the ways to earn Tree Rings.
How do I remove Tree Rings?
Redeeming is easy: Use your tree rings at the register for a discount, or redeem them right here on this page.
Is there a minimum number of Tree Rings before I can redeem them?
Yes! You need at least 2,000 Tree Rings to redeem discounts or other offers. You can check your status at any time on your account page.
Do I earn Tree Rings even for discounted items?
Yes! Tree rings are generally calculated based on the amount you pay after discounts have been applied—so discounted purchases count toward the total.
Do I earn Tree Rings for purchases made before I registered?
Yes, purchases made before you signed up count too! To redeem them, you’ll need to create a user account.
Where can I see the current status of my Tree Rings?
Log in to your account—your tree ring count is displayed right at the top of the page.
Do my tree rings decay?
Tree rings expire 12 months after collection. When redeemed, the oldest tree rings are always used first.
Do my rewards expire?
No! Once a bonus is activated in your account, it remains yours.
Can I use my tree rings along with a discount code?
You can combine your tree rings with shipping discounts.
What happens to my tree rings if I return an order?
Tree rings that you’ve earned for a returned order will be deducted from your account once the return has been processed.
When will I receive my birthday bonus?
Your birthday bonus will be credited to your account on your birthday. If you enter your date of birth less than 30 days before your birthday, you will not receive the bonus until your next birthday.
I forgot to redeem my Tree Rings at the ticket counter. Can I do that later?
Unfortunately, no! Tree rings can only be redeemed before an order is finalized.
What should I do if there’s something wrong with my Tree Rings counter?
Contact our support team—we’ll look into it right away!